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Telesale Operative

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  • Posted By: Astute Technical Recruitment - Portsmouth
  • Address:
  • Contact: 02392 658210
  • Date Posted: 22nd Sep 2008
  • Salary: £6.00 per hour + Commission
  • Location: Portsmouth
  • Reference Code: 0808-82
  • Views Since Posting: 53
  • Full Description:

    Telesales Operative
    Portsmouth
    £6.00 Per Hour plus commission

    My client is looking to recruit Telesales Operatives in central Portsmouth. You will be taking and making calls to customers and engineers to advise them of their installation status, rescheduling visits and processing installation orders. Also you will take broadband calls and provide order status updates answering any broadband enquiries. My client is paying £6.00 an hour plus commission.

    You will be working two shift patterns:

    Shift 1: Thursday 11AM - 9PM, Friday 11AM - 9PM, Saturday 9AM - 7PM, Monday 11AM - 9PM

    Shift 2: Thursday 12PM - 10PM, Friday 12PM - 10PM, Monday 12PM - 10PM, Wednesday 12PM - 10PM

    Your tasks and responsibilities will be:
    Inbound and Outbound calling
    Administration
    Research of accounts and order history
    Data Entry
    Complaint handling

    The ideal candidate will have proven experience in high pressured customer services role and have the enthusiasm, dedication and competence to proficiently solve customer problems using any resource necessary. You must ensure incoming calls are answered quickly and effectively. You should understand the customers needs. You should have an excellent telephone manner, be proactive, have time management skills, be flexible, have the basic understanding of MS office and be professional at all times.

    My client will be offering full training, the calls may get technical so it is essential you have the ability to take in complicated technical terms and translate back to the customer in simple terms. You will also have to commit to a minimum of 4 months.

    If you wish to apply for this position then please forward your CV and a cover note to holliem@astutetechnical.co.uk

    Astute Technical Recruitment are acting as a retained recruitment consultancy in relation to this vacancy.

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